FAQ
Answers before you choose, order or receive your gear.
Products
Are there rules about using night vision outdoors?
Some states limit shining a light on wildlife after dark, and the rules change with the season. Check your state or territory's wildlife agency before you head out.
How long does the battery last?
Battery details are on each product page, from the maker’s sheet. We don’t publish run times we haven’t confirmed.
Is it new or refurbished?
New, in the maker's box. We do not sell refurbished units.
Where do the specs come from?
From the manufacturer’s sheet, and every product page says so. When we confirm a number ourselves, we mark it.
Ordering & payment
Which cards do you take?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay and PayPal.
Is the price I see the price I pay?
For US addresses, yes: no duties, and sales tax is shown at checkout before you pay.
In Australia, yes: prices are in AUD, with no duty or GST to pay on delivery for orders up to A$1,000.
In New Zealand, yes: prices are in NZD, with no duty or GST to pay on delivery for orders up to NZ$1,000.
Can I change or cancel an order?
Within 12 hours of ordering, by email. After that it has usually left.
Shipping
When will it arrive?
Free and tracked, to the US, Australia and New Zealand. Each product page shows the delivery dates before you pay.
Do you ship outside the US?
Yes, to Australia and New Zealand: free and tracked, 7–15 business days. Other countries aren't open yet.
Can I track it?
A tracking link arrives by email the moment it ships.
Returns & guarantee
What if it doesn't work?
Our electronics come with a 12-month warranty: if one stops working within a year, we replace it. Any order can also come back within 30 days, free.
Can I return it if I change my mind?
Yes. Send it back unused, in the original box, within 30 days of delivery. Returns are free.
How long does a refund take?
Your refund goes out within 7 business days of the return reaching us.
Account & privacy
Do I need an account?
No. Guest checkout works; an account keeps your orders in one place.
What do you do with my data?
Only what the order needs. The privacy policy in the footer lists it.
How do I reach a person?
info@alacaoutdoor.com, answered within one business day.